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Privacy Policy

Welcome to Culinary Stories Private Limited's website, operated under the brand name House of Wok. At Culinary Stories Private Limited, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding the collection and use of your personal information.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.

1. Information We Collect

 

1.1 Personal Information:

When you visit our website, place an order, or communicate with us, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and payment information. We collect this information to fulfil your orders, provide customer support, and improve our services.

1.2 Cookies and Tracking Technologies:

We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our website. This information may include your IP address, browser type, operating system, referring URLs, and pages visited. We use this information to analyze trends, administer the website, track users' movements, and gather demographic information.

2. Use of Information

 

2.1 Provide and Improve Services:

We use your personal information to process and fulfil your orders, communicate with you about your orders and provide customer support. We also use the information to improve our website, products, and services.

 

2.2 Marketing Communications:

With your consent, we may send you promotional emails and newsletters about our products, offers, and updates. You have the option to unsubscribe from these communications at any time by following the instructions provided in the email.

 

2.3 Legal Compliance and Protection:

We may use your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also use your information to protect our rights, privacy, safety, or property, and that of our users.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services to you. These third-party providers have access to your information only to perform specific tasks on our behalf and are obligated to keep your information confidential.

We may also disclose your personal information to comply with legal obligations, enforce our website policies, or protect our rights, safety, or property. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

4. Data Security

We take the security of your personal information seriously and implement reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Your Choices and Rights

 

5.1 Access and Update:

You have the right to access and update your personal information by logging into your account on our ordering website. If you need assistance, please contact us using the contact information provided at the end of this Privacy Policy.

 

5.2 Opt-Out:

You have the option to opt-out of receiving promotional emails and newsletters from us by following the instructions provided in the email or contacting us directly.

 

6. Children's Privacy

Our website is not directed towards individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have collected personal information from a child under 13, please contact us immediately, and we will take steps to remove the information from our database.

 

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically. The updated Privacy Policy will be effective upon posting on this website.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Culinary Stories Private Limited
Address: D-1 Second Floor, Defence Colony, New Delhi - 110024
Email: hello@houseofwok.in
Phone: +91 9311456456

Thank you for reading our Privacy Policy. By using our website, you agree to the terms and conditions outlined in this Privacy Policy.

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