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Cancellation and Refund Policy

Cancellation by Customer/Website

Customers may cancel an order at any time before it has been dispatched by contacting our customer service. Once an order has been dispatched, it cannot be cancelled. In cases where we suspect fraudulent transactions or any violation of the website's terms and conditions, we reserve the right to cancel such orders at our sole discretion, with or without providing prior notification to the customer. We maintain a negative list of all fraudulent transactions and customers, and we may deny access or cancel orders placed by them.

 

Returns

As we deal with food products, our company adheres to a strict no return or exchange policy. Exchanges will only be permitted in the case of a damaged product. For redressals related to damaged products, please contact our customer service at hello@houseofwok.in within 48 hours of product delivery.

Each return request will be handled on an individual and case-by-case basis. Please refrain from sending your purchase back to the manufacturer and ensure to provide your receipt number for a prompt resolution of damaged product issues.

 

Replacements

If you are returning a damaged product, once we receive and inspect your return, we will send you an email to notify you of its receipt. We will also inform you whether your replacement request has been approved or rejected. If approved, your replacement product will be processed and shipped to the address provided.

 

Shipping

To return your product, please mail it to:

House of Wok
D-1 Second Floor, Defence Colony, New Delhi - 110024

We recommend using a trackable shipping service for your returned items. We cannot guarantee that we will receive your returned product.

Note: This cancellation and refund policy is subject to change. Please review the policy periodically for any updates.

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